HERE TO HELP
Returns and complaints
Your time limits, return shipping and consumer rights, clearly explained.
Notify us within 14 days
If you are a consumer and the statutory right of withdrawal applies, you may withdraw from a distance purchase without giving a reason within 14 days of receiving the goods. Send a clear statement to [email protected] or to our return address. Identify the goods and purchase; using our form is optional.
Return the goods
Send or hand back the goods without undue delay, within 14 days after notifying us. You pay the direct return shipping cost when withdrawing for conforming goods. Pack the product safely, include its accessories and keep proof of dispatch. Missing original packaging does not, by itself, remove your statutory right.
Refunds
We refund the amounts due without undue delay, within 14 days of being informed of your withdrawal. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. The refund includes the standard initial delivery cost; the extra cost of a more expensive delivery option is not refunded. We use the original payment method unless you expressly agree otherwise, at no extra cost to you.
Handling and exceptions
You may inspect the nature, characteristics and functioning of the goods. You may be liable for diminished value caused by handling beyond what is necessary for that inspection. Statutory exceptions apply only when their specific conditions are met, for example certain personalised goods, unsealed hygiene goods or unsealed software media; they do not automatically exclude an entire product category.
Faulty or non-conforming goods
A complaint is separate from withdrawal for conforming goods. Contact us, describe the issue and provide the documents supporting your purchase and claim. The seller's statutory liability for consumer goods is generally two years from delivery. Where the legal conditions are met, you may request repair or replacement free of charge, a price reduction or termination of the contract. Necessary costs of remedying non-conformity are borne by the seller. A commercial warranty does not replace these rights; the rules for goods with digital elements also apply where relevant.
гр. Своге 2260, ул. „Христо Ботев“ №2
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